Our Frequently Asked Questions

The choice between carpet and wood flooring depends on your needs and preferences. Carpet provides warmth, comfort, and sound insulation, making it a great choice for bedrooms and living areas. On the other hand, wood flooring is durable, easy to clean, and offers a timeless look, which is ideal for high-traffic spaces like living rooms and hallways. Additionally, carpets are designed to be hardwearing and come in various styles such as wool, seagrass, patterned, grey, stripped, and twist pile.  

LVT flooring is gaining popularity due to its durability and waterproof properties, making it highly practical for kitchens and bathrooms. It mimics the natural look of wood or stone at a lower cost and requires minimal maintenance. On top of its appearance and resistive nature, LVT is comfortable underfoot and offered in a variety of stylish designs, making it an excellent choice for modern homes.

Yes, there are notable differences between LVT and standard vinyl flooring. LVT is thicker, more robust, and offers a more realistic appearance, often resembling wood or stone. It also features advanced installation systems like click-and-lock options, making it easier to fit in many spaces or uniquely shaped rooms. Vinyl flooring serves as a more budget-friendly alternative for areas with less wear and tear. While thinner, it still maintains a high resistance to water and is manufactured in various colours and styles to meet your design needs.

The right carpet for your space depends on its purpose, your lifestyle and design preferences. Plush carpets are luxurious and suit bedrooms; hallway carpet is perfect for minimising sound, while low-pile carpets are durable for high-traffic areas like living rooms. If you have children or pets, stain-resistant carpets are a practical choice. Our showroom has a variety of carpets from trusted brands (Alternative Flooring, Hugh Mackay, Penthouse, ITC Natural Luxury Flooring, Westex, Cormar, Abingdon Flooring, Kingsmead, Victoria, Brockway, Riviera Home, Cavalier, Edel Telenzo, Axminster, and Brintons) that will suit your vision.

Staircase runners are an excellent choice if you want to enhance safety, reduce noise, and add a stylish touch to your stairs. They can help prevent slipping while protecting the staircase from wear. Stair runners can also be bespoke designed and edged. Our team offers customised carpet runners for stairs that match your home’s aesthetic and provide a premium finish for your staircase.

Yes, we cater to both domestic and commercial clients. For homes, we provide tailored flooring solutions that enhance any living space. For businesses, we offer durable and professional options designed to handle heavy foot traffic and align with the commercial setting. Additionally, we carry a wide range of trade products that are available for trade customers to complete their projects.

Our measuring process begins with a visit to your property, where we carefully measure the space to ensure accurate specifications. During the in-home visit, we provide personalised advice on suitable flooring options and offer a no-obligation quote. This ensures a stress-free process and a perfect fit for your new floor.

Yes, we handle all flooring installations in-house. Our team of skilled installers are Distinctive, Karndean- and Amtico-approved, ensuring seamless and high-quality results. From preparation to finishing touches, we manage every aspect of the installation process to deliver excellent results for your new floor.

To maintain your floor quality, we recommend using cleaning products approved by the flooring manufacturer. These products are specially designed to protect and prolong the lifespan of materials like LVT, wood, or carpet. On top of using non-abrasive cleaners, it's best to utilise soft-bristle brushes to not cause scratching. Our team is happy to provide floor maintenance tips and professional guidance on suitable products for your specific flooring type.

Yes, we serve areas throughout Suffolk, including Martlesham, Felixstowe, Kesgrave and Aldeburgh Woodbridge, and other surrounding locations.